Overview

The rolls of Wallpaper we list are already on our warehouse shelves and are not sent out by another company, we can actually look and feel the rolls ourselves.

Our product listings always show the product information, size and description and we specify the particular batch number of the wallpaper we will be sending to you (see FAQ’s on the importance of choosing wallpaper and the relevance of a batch number if you already have some rolls of wallpaper or are thinking of ordering the same product from us or elsewhere before you place your order). We try to show images of the wallpaper and in some circumstances photos of the paper itself. However, please note, we are unable to guarantee an exact match of the colour displayed on your screen or printer to the actual product due to the variations of screen settings and resolutions set on different media technology. Therefore, our images are for illustrative purposes only. You may find it helpful to also look on the web at the manufactures information to gather more detailed information/photos.

Although the majority of our products are sealed rolls and have the manufacturers instruction/information labels inside we do sometimes have rolls that might have a slight opening in the cellophane wrapper. The wallpaper itself will be perfectly fine and will look wonderful once it is up on your wall. In some circumstances when a roll might have been opened it will still be a perfect roll of wallpaper and we normally indicate this within our listings.

Our prices are low because we only hold limited quantities of rolls or because they may be discontinued products or an old batch number, specifically so customers can match an old roll they might already have. So, please make sure you have ordered enough because we are unable to guarantee more of the same wallpaper or it being in the same batch if you need more.

Finally, we do not keep samples of the wallpaper we sell, and this helps us keep the prices low. Many of the products we sell have samples available direct from the manufacturers or other internet retailers.

Returning a product – Refunds

Should you for any reason wish to return all or part of the order you placed because you have changed your mind you are more than welcome to do so, within 60 days from the time you placed the order. Providing the following information has been followed: –

. All goods returned must be in the original unopened cellophane wrapper/s (unless it was specified it not being present or that it was open at the time of purchase) and that the product is undamaged and resalable as new

. The product/s must be returned with a copy of the original order or a letter explaining the reason for the return with supporting contact details and an order/invoice number to enable a refund

. It is the customers responsibility to cover the return postage and insurance costs, and we would advise using a known courier with full tracking facilities as we are not liable for any damage caused or loss, prior to proof of delivery from a courier, these costs are non-refundable. Once the order is checked back into our warehouse and inspected for any damage (normally within 2 working days of receipt) a refund will be made back to the original payment method, excluding the original postage cost and you will be notified. It normally takes 2-5 working days processing time for the refund to show on your card issuers account

It is advised to use the original pack and box where possible, do not simply send it back in a plastic bag or any other non-protected packaging because it may cause loss or damage and then a refund would not be possible from us.

The product does not match the description on the order

This is extremely rare but if you believe the wallpaper does not match the description that was shown on the website or on your order or the image used did not match the paper (see notes in the Overview above), please drop us an email at sales@mannawallpaper.co.uk and we can make contact with you to discuss further to see if we need to arrange a collection or a refund accordingly. If it is our mistake we will arrange for a free return label for you.

Damaged delivery

We monitor all our deliveries up to the point of the final destination. We check the images sent by the courier to confirm the box does not show any signs of damage. If in the rare situation the product arrives to you and the box appears damaged, we would ask you to take a photo of the box before you open it and a photo of the inner packaging before you remove the packaging, in case when you reach the wallpaper it might be damaged. If there is no damage to the wallpaper, then we will not need to see any photos. If, however, the paper itself is damaged then please do send us all the above photos, including photos of the damage to the roll itself. Please email them to us along with your name and the order/invoice number, to enable us to refund you (a refund only applies if the paper itself is damaged). Please note, we require this information within 2 working days, and it can be emailed to us at sales@mannawallpaper.co.uk.

We will send you a return email message to confirm we have the information from you within 2 working days and make appropriate arrangements where a partial or full refund is required.

Do not return the damaged product/s to us unless we specifically ask you to do so.

Faulty product

If the wallpaper was not damaged due to a delivery but you find the product to be faulty, we would like to see photos of the manufacturers label showing the product details and batch number along with photos of any fault/s that appear you have discovered on the wallpaper. This is so that we can arrange either a rebate off the original price paid or a full refund. Please send this information to us by email along with your name and the order/invoice number to sales@mannawallpaper.co.uk within 60 days of the product being delivered to you.

Do not return the faulty product/s to us unless we specifically ask you to do so.

Incorrect delivery

We pick your order by hand and check the wallpaper before packing it to make sure it is of a high standard and that it matches the full description shown on our listing of the wallpaper you have ordered. This includes checking that the batch number matches the description and confirming we have packed the correct quantity as per your order. We have a cross-check system to ensure the right box goes with the right label for dispatch. However, because we work with humans it has been know that in very, very, rare situations humans can make mistakes. Upon arrival, should you find the product does not match the description of your order, we want to know immediately so that it can be rectified. Please contact us with the information about the human error by email, along with your name and the order/invoice number to sales@mannawallpaper.co.uk, where possible no more than 2 days from the delivery arriving.

Do not return the product/s to us unless specifically asked to do so.

Missing or lost deliveries

All orders are sent via couriers that use a tracking system to monitor your order. You will be supplied with the tracking information, so that you can monitor the journey it makes on the way to you. We monitor every delivery personally via the tracking information until it arrives at the final destination. We then send to you, where possible, a photo of the delivery so that you can see where it has been left or if it was handed to a human. Nearly every one of our deliveries in the past five years has made it to the customer and in fact we have never had a damaged product delivery. In some situations, and dependant on the time of year/changing weather circumstances or in a rare vehicle breakdown situation it has been known for a parcel to be slightly delayed. We continue to monitor all these and aim for it to reach you, although it might be a bit longer than planned.

Most orders are dispatched by the next working day and should be with you within 2/3 working days (sometimes this is much faster) However, when a delivery goes outside of our normal delivery expectations or has not moved from a depot or location within two days, we start an investigation with our delivery agents who chase the courier. This can take them 2/3 working days to come back with confirmation that your parcel has been located and is moving again or if a deeper search is required a full investigation will begin. If this happens, we will contact you to advise what is happening. If after 14 working days from then your order has not arrived, we will issue you a full refund. However, if the original order does make it to you after the refund we would contact you to arrange either for it to be returned to us (at our expense) or for a payment to be made by you if you wish to keep it.

Refunds

A refund for wallpaper will be issued based on the price it was sold for on the original order and not at any higher/lower price, that may be listed since the order was made.

Refund time frames are made in accordance with the information above.

Late or missing refunds

If you haven’t received a refund yet, and it is more than the times we have specified above may we ask you first to confirm with your card issuer or your bank in case they know a reason why and then if that still has not resolved the delay please do make contact with us at sales@mannawallpaper.co.uk.

Our return address

To return your product, you should mail your product to: Manna Wallpaper, 20 Lenton Lane, Nottingham, NG7 2NR.

Need help?

Sorry we are unable to paste the wallpaper for you, but we do love to see photos of the end results.

If you have any other question where we may assist you, please do contact us at sales@mannawallpaper.co.uk