The short answers are:

Orders are dispatched the next working day

All orders are sent on a tracked delivery

Orders should arrive within 2/3 working days after dispatch

The details

Our product listings always show the product information, size and description and we specify the particular batch number of the wallpaper we will be sending to you (see FAQ’s on the importance of choosing wallpaper and the relevance of a batch number if you already have some rolls of wallpaper or are thinking of ordering the same product from us or elsewhere before you place your order). We try to show images of the wallpaper and in some circumstances photos of the paper itself. However, please note, we are unable to guarantee an exact match of the colour displayed on your screen or printer to the actual product due to the variations of screen settings and resolutions set on different media technology. Therefore, our images are for illustrative purposes only. You may find it helpful to also look on the web at the manufactures information to gather more detailed information/photos.

Most of our products are sealed rolls and have the manufacturers instruction/information labels inside. We do sometimes have rolls that might have a slight opening in the cellophane wrapper. The wallpaper itself will be perfectly fine and will look wonderful once it is up on your wall. In some circumstances when a roll might have been opened it will still be a perfect roll of wallpaper and we normally indicate this within our listings.

Our prices are low because we only hold limited quantities of rolls or because they may be discontinued products or an old batch number, specifically so customers can match an old roll they might already have. So, please make sure you have ordered enough because we are unable to guarantee more of the same wallpaper or it being in the same batch if you need more.

Dispatching your order

The rolls of Wallpaper we list are already on our warehouse shelves and are not sent out by another company, we can actually look and feel the rolls ourselves.

Once we receive the paid order from you, we pick your order by hand and check the wallpaper before packing it to make sure it is of a high standard and that it matches the full description shown on our listing of the wallpaper you have ordered. This includes checking that the batch number matches the description and confirming we have packed the correct quantity as per your order. We have a cross-check system to ensure the right box goes with the right label for dispatch.

Most orders are packed using sustainable packing material but with good protection around the roll into a cardboard box.

We will dispatch your order the next working day, unless a specific reason has been given, such as, you wish us to hold onto it for a few days first.

Then we will notify you of the tracking information, which may come from us and from our courier agent. 

Delivery time

Your order should be with you within 2/3 working days (sometimes this is much faster or even the next day).  This is not a guaranteed delivery time and might be a bit longer for areas such as the Highlands, Islands Northern Ireland.

In some situations, and dependant on the time of year/changing weather circumstances or in a rare vehicle breakdown situation it has been known for a parcel to be slightly delayed. We continue to monitor all these and aim for it to reach you, although it might be a bit longer than planned.

Your parcel may travel with either Evri, Royal Mail/Parcelforce or UPS depending on the service paid and the location you are in.

Parcels may be delivered anytime between 7am and 10pm.

Monitoring your order

We monitor every delivery personally via the tracking information until it arrives at the final destination. We then send to you, where possible, a photo of the delivery so that you can see where it has been left or if it was handed to a human. Nearly every one of our deliveries in the past five years has made it to the customer and in fact we have never had a damaged product delivery.

If you are not happy with the order, then we are not happy!

Should your parcel become delayed, lost or damaged. Please see our Refund & Returns policy for information, and if you wish to change your mind or any other problem with your order advice can be found there too.